One problem that some users with an Anycubic 3D printer face is having the touch screen stop working. That’s why I wrote this article, to teach people how to fix Anycubic touch screen not working.
To fix Anycubic touch screen not working you’ll need to check for loose connections by inspecting and re-seating the cables or trying a firmware update. Doing a factory reset can also fix the issue. If this doesn’t work contact Anycubic support for a possible replacement under warranty.
This is the basic answer keep reading for more information on how to fix Anycubic touch screen not working.
How to Fix Anycubic Touch Screen Not Working
These are the main ways to fix Anycubic touch screen not working:
- Check for loose connections
- Do a Firmware update
- Factory reset
- Contact support
1. Check for Loose Connections
The first method to fix Anycubic touch screen not working is to check for loose connections.
To do that you’ll need to:
- Inspect the cables
- Re-seat the cables
Inspect the Cables
The first step in order to check for loose connections is to inspect the cables. To do this, first power off your Anycubic printer.
Then you’ll need to examine all the cables connecting the touch screen to the main board and ensure they are securely plugged in.
Take a look at how the touch screen of the Anycubic Photon Mono X of one user was looking like:
Re-seat the Cables
The next step is to re-seat the cables. To do that, gently unplug and re-plug each cable connecting the touch screen to the main board to ensure a firm connection.
After that, just power on the printer and check if the touch screen now responds.
One user stated that other than checking the connectors, there is not much else he recommends that can fix this issue.
Another user suggests this method as a great way to fix Anycubic touch screen not working.
He recommends opening it up and checking the ribbon cable to see if it is connected or if the ribbon is damaged. He also suggests checking the other connectors and making sure there are no pulled-up tracks or damaged pins.
Check out the video below for more information about this method.
2. Update Your Firmware
The next method to fix Anycubic touch screens not working is to do a firmware update.
To do that, you’ll need to:
- Check for updates
- Download and install
Check for Updates
The first step to follow this method is to check for updates. Visit the official Anycubic website and look for firmware updates related to your printer model.
There is a dedicated firmware & software page on their website that can help you out.
Download and Install
After checking for updates and finding if they are available, download the latest firmware version onto an SD card.
Insert the SD card into the printer and follow the on-screen instructions to update the firmware.
One user suggests trying the community firmware. He stated that it is really great and has a lot of features. He also said that using it may fix display issues.
Check out the video below for more information about Anycubic firmware.
3. Do a Factory Reset
If checking for loose connections and doing a firmware update did not help to fix your problem, doing a factory reset is another possible solution.
To follow this method, you’ll need to:
- Backup your settings
- Perform a factory reset
- Reconfigure your printer
Backup Your Settings
The first step when following this method is to back up your settings if possible. You can try saving them into a file or writing it down somewhere.
Perform a Factory Reset
After doing a backup, it’s time to perform a factory reset.
To do that, access the printer’s settings menu to find the factory reset option and confirm the reset.
Reconfigure Your Printer
After the reset, you will need to reconfigure your printer settings and test the touch screen to see if it’s working correctly.
One user stated that besides checking the wires and doing a factory reset, there is not much that can be done when the Anycubic touch screen stops working.
Check out the video below to see one 3D printing hobbyist experience problems with the touch screen of his Anycubic Photon 3D printer.
4. Contact Anycubic Support
If none of the options listed above worked, then the most recommended solution is to contact Anycubic’s support.
To do that, you’ll need to:
- Gather information
- Reach out via the Anycubic support page
First, you will need to collect all necessary information about your printer, including its model and serial number.
That will be important when support reaches back and asks for details about your Anycubic 3D printer to help solve the touch screen problem.
Reach out via the Anycubic Support Page
The next step will be to go to the Anycubic official website and navigate to the support section.
Finally, you’ll need to contact Anycubic customer support through email or phone.
Remember to provide them with the details of your issue and follow their guidance for further troubleshooting or repairs.
One user stated that after reaching out to Anycubic support, they sent a replacement cable for the touch screen for him to install.
Another user stated that if your 3D printer is still in the warranty period they will ask for a video of the issue and will help you try to re-seat the cable. If that does not work they will send a new cable for replacement.
One 3D printing hobbyist stated that their contact support was extremely helpful. He had problems with his touch screen after dripping resin on his Photon S 3D printer.
After reaching out, Anycubic support sent in a new touch screen and ribbon cable to him for free.